Live Operations — 2,847 Active Shipments

// System Readout — Q1 20260.0%On-Time.0Facilities.0 Cold-ChainBreaches Last Quarter.

Climate-controlled vans and certified couriers that move MRI coils, surgical kits, and infusion pumps from regional depot to operating theater door — often before the surgeon finishes scrubbing in.

47 min
Avg Delivery Window
6-point
Chain-of-Custody Steps
0.03%
Temp Excursions
DSP Live Tracking
LIVE
DEPOTORETA 06:48
MRI Surface Coil — 16ch
Mass General OR-7
78%EN ROUTE
06:48
ETA
Infusion Pump Array ×4
Northwestern ICU-3
54%EN ROUTE
07:02
ETA
Surgical Robot Instrument Kit
MD Anderson Suite B
92%STAGED
07:15
ETA
Ultrasound Probe — Cardiac
NYU Langone Radiology
100%DELIVERED
06:55
ETA
Updated 2026-02-26 13:43 UTC2,847 shipments in transit

// Trusted by 14,200+ facilities — health systems · device manufacturers · GPOs

MC
Mayo Clinic Health System
M
Medtronic
PH
Philips Healthcare
JH
Johns Hopkins Medicine
SH
Siemens Healthineers
HH
HCA Healthcare
SC
Stryker Corp.
PI
Premier Inc. GPO
CC
Cleveland Clinic
GH
GE HealthCare
VG
Vizient GPO
CH
CommonSpirit Health
BS
Boston Scientific
AH
Ascension Health
ZB
Zimmer Biomet
MC
Mayo Clinic Health System
M
Medtronic
PH
Philips Healthcare
JH
Johns Hopkins Medicine
SH
Siemens Healthineers
HH
HCA Healthcare
SC
Stryker Corp.
PI
Premier Inc. GPO
CC
Cleveland Clinic
GH
GE HealthCare
VG
Vizient GPO
CH
CommonSpirit Health
BS
Boston Scientific
AH
Ascension Health
ZB
Zimmer Biomet
// Performance Benchmark — Live Data Grid

The Delta Doesn't Lie.

Every row below is a verified metric from 2025 operational data. Your current carrier's industry-average numbers on the left. Dispatch's certified performance on the right. The difference is why 14,200 facilities switched.

CAT
Metric
Your Carrier
Dispatch
Δ
RELI
On-Time Delivery Rate
94.1%
99.7%
+5.6 pts
SPEE
Average Delivery Window
3.2 hrs
47 min
−2.7 hrs
COLD
Temperature Excursion Rate
1.8%
0.03%
−98.3%
COMP
Chain-of-Custody Steps
2-point
6-point
+4 steps
INTE
Damage / Loss Rate
0.9%
0.04%
−95.6%
AVAI
After-Hours Capability
Business hrs
24 / 7 / 365
Always on
COLD
Climate Control Certified
Passive only
Active + logged
Full audit trail
SUPP
Avg. Issue Resolution
4.2 hrs
11 min
−96%
COMP
Proof-of-Delivery Format
Paper / email
Biometric + GPS
Audit-ready
COST
Per-Shipment Cost (avg)
$148
$94
−36%
Source: Dispatch internal ops data Q4 2025 · Industry avg from AHRMM Carrier Benchmarks 2025See your facility's numbers →
35
missed
Missed deliveries per 500 shipments at 94.1% on-time
$2,720
per delay
Average cost of a delayed surgical instrument per OR hour
more risk
More temperature excursions with passive cold-chain vs Dispatch active
// Operational Specifications

Calibrated. Inspected. Sealed.

Every metric below is a system specification, not a marketing claim. We publish our operational data because the numbers are better than anything we could write.

47 min
Average Delivery Window

From dispatch confirmation to OR-door handoff. Tracked to the second on every shipment, every time — not averaged across "business days."

0.03%
Temperature Excursion Rate

Active refrigeration with NIST-traceable data loggers. Every shipment arrives with a printed temperature certificate — not a guess.

6-pt
Chain-of-Custody Verification

Biometric scan at depot, GPS seal at load, real-time handoff confirmation, signature capture, photo documentation, and electronic manifest — all stored for 7 years.

24/7
Certified Courier Availability

Trauma doesn't wait for business hours. Neither do we. Every courier holds HIPAA certification, medical equipment handling credentials, and a 30-minute dispatch SLA.

// Equipment Manifest — What We Move

MRI & Imaging Components

  • Surface coils (8ch, 16ch, 32ch)
  • Gradient amplifier boards
  • RF transmit modules
  • Detector arrays

Surgical Instruments & Kits

  • Robotic instrument cassettes
  • Sterile field trays
  • Implant trial sets
  • Power tool batteries

Infusion & Patient Monitoring

  • Infusion pump arrays
  • Syringe driver sets
  • Vital signs monitors
  • Telemetry units

Demo & Loaner Units

  • Med-device rep demos
  • Trial scanner probes
  • Loaner endoscope sets
  • 7 a.m. surgery center delivery
// Q4 2025 — Operational Summary
847,204Total Deliveries
99.7%On-Time Rate
$0Cold-Chain Breach Claims
11 minAvg. Issue Resolution
14,200+Active Facilities
// Conversion Checkpoint — Route Analysis

Run Your Route Audit.

Enter your facility details below. We'll show you exactly how many deliveries your current carrier is likely missing — with the cost per incident calculated against your department's par levels.

Route Audit Request
FORM_DSP_001

No spam. Your data is used only to generate your audit report. HIPAA-safe.

Benchmark Report
2025 Medical Courier Benchmark Report

42-page analysis of courier performance across 380 U.S. health systems. Includes on-time rates, cold-chain breach data, cost-per-shipment benchmarks, and compliance scorecards by carrier.

42 pagesQ4 2025 dataAHRMM-cited
// Client Readouts

Dispatch delivered a replacement gradient coil to our scanner suite 34 minutes after we called. The scanner was back online before the next patient slot.

Margaret Osei-Bonsu
Biomedical Engineering Director
Regional Medical Center, Atlanta GA

We manage par levels across 38 departments. Dispatch is the only courier whose data feeds directly into our inventory dashboard — no manual entry.

James Whitmore
VP Supply Chain
Northside Hospital Network